Are you losing customers?
I know you are, but do you know WHY? •
Attrition is part of doing business, but without know where or why your customers are leaving is a HUGE problem.
Today I called to ask for a better time frame on an arrival time. I was given an all day window & was told I could call the day of to get a window, since the route would be created. In short, nope! 😤 •
Being a loyal & recurring client, I was frustrated & unhappy. The customer service gal was “sorry” but was not empowered to help me. •
As the customer, I feel unwanted, frustrated by the lack of communication & my trust plummeted, as I was lied to. We all have been here! •
The representative has no idea that I am shopping for a new service provider. Why? Customers rarely tell you they are leaving, they are respectful & simply want to complete the task at hand. I was polite & excepted what I was told will be happening. However, I was NOT happy nor satisfied. •
As an expert in customer experience for small business, I see OPPORTUNITIES galore! •
Do not let this happen to your business!!!! •
I can help you KEEP your customers & GAIN more loyal customers. •
More customers = more $. •
#bebettereveryday #customerappreciation #keepyourcustomers #ahatforthat #smallbusinesslife #retentioniskey #smallbusinesssolutions